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Privacy Policy

Last updated: 5 February 2025

 

At Moving Mountains, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or use our services.

 

1. Information We Collect
We collect the following types of personal information when you interact with our website:

 

Personal Information: When you book a trip, sign up for our newsletter, or contact us, we may collect your name, email address, phone number, and other contact details.

 

Payment Information: We collect payment details (such as credit card information) when you make a purchase through our site. We do not store this payment information directly but may use third-party payment processors to handle transactions.

 

Preferences and Travel Information: To personalize your experience, we may collect details about your travel preferences and trip history.

 

2. Cookies and Tracking Technologies
We use cookies and other tracking technologies (e.g., web beacons) to improve your experience on our site. These technologies allow us to:

  • Track user behavior on our site.

  • Analyze traffic patterns and website usage.

  • Customize content and recommendations based on your preferences.

 

You can manage cookie settings in your browser, but please note that disabling cookies may affect the functionality of our website.

 

3. How We Use Your Information
We use the information we collect to:

  • Provide and manage group travel services.

  • Process your bookings and payments.

  • Send you relevant updates, promotions, and news (you can opt-out of these communications at any time).

  • Improve our website, services, and customer experience.

  • Respond to inquiries and customer support requests.

 

4. Sharing Your Information
We may share your personal data with the following third parties for specific purposes:

  • Payment Processors: We work with trusted third-party payment processors to handle your payments securely.

  • Analytics and Marketing Services: We use third-party tools (e.g., Google Analytics, Meta) to analyze website traffic and improve marketing efforts.

  • Other Service Providers: We may work with partners to enhance our travel services and provide the best experience for you.

  • We will never sell your personal information to third parties.

 

5. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, loss, or alteration. These measures include:

  • Using secure servers and encryption for payment processing.

  • Regularly updating our security protocols to keep up with technological advances.

 

However, no data transmission over the internet or storage method is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

 

6. Your Rights and Choices
You have the right to:

  • Access: Request a copy of your personal data.

  • Update: Correct or update any personal information we hold.

  • Delete: Request the deletion of your data, subject to certain legal or contractual obligations.

  • Opt-out of Communications: You can opt-out of marketing emails or other communications at any time by following the unsubscribe link in the email or contacting us directly.

 

7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will post the updated policy on our website, and the changes will be effective once they are posted.

 

8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

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